Contact
For support, technical or commercial enquiries, or questions about an order, pick the channel that suits you best.
Fastest channel: support@cartela.online. We respond within 24 working hours. For urgent order-related requests, please include your order number and the email used at purchase.
Operator details
- Company: Digital Payments SRL
- VAT: (RO)38316257
- Trade Register: J5/2640/2017
- Registered office: Strada Liniștii Nr. 15 C, C2, Paleu, Bihor county, 417166, Romania
- Email: support@cartela.online
Complaint resolution
Under Romanian Government Ordinance 21/1992 and consumer-rights legislation, you may file a complaint with the Romanian National Authority for Consumer Protection (ANPC):
- Web: anpc.ro
- EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr
Before filing a formal complaint, please try amicable resolution by writing to support@cartela.online. In most cases we can resolve the issue within hours.